Increase exit valuations
When a privately held company IPO’s or gets sold in a trade sale, one of the key metrics reported is net expansion rates over time. In any subscription business, you cannot afford to have high customer churn and low upsell numbers - this will act as a major anchor on growth. In order to help, companies increasingly turn their attention to customer success teams.
We can show you how to turn this cost into a competitive advantage and revenue generating machine.
Defining a Customer Success programme - where to start
Coaching on the plan design and advice on getting board approval
Identify the systems, processes, and metrics to run a successful team
Review and optimisation of existing organisations, processes and teams